Terms of Use

Last updated: September 1, 2026

Agreement to terms

By accessing or using plateau-puma.com, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

Description of services

plateau-puma.com provides educational courses and resources focused on safety, fraud prevention, and financial awareness for senior citizens in York and surrounding areas. Our services include:

In-person courses and workshops
Home security assessments
Educational materials and resources
Follow-up support via email

Eligibility

You must be at least 18 years old to book courses or use our services. By using this website, you represent that you meet this age requirement and have the legal capacity to enter into these terms.

Course bookings

Booking process

When you book a course through our website, you enter into a binding agreement to attend the selected session and pay the stated fee. We will confirm your booking via email within 48 hours.

Payment

Payment is due at the time of booking or as specified in your confirmation email. All prices are stated in British Pounds (GBP) and include applicable taxes unless otherwise noted.

Cancellation policy

You may cancel or reschedule your booking without charge if notice is provided at least 48 hours before the scheduled session. Cancellations with less than 48 hours notice may forfeit the course fee unless exceptional circumstances apply.

Our right to cancel

We reserve the right to cancel or reschedule courses due to insufficient enrollment, trainer availability, or unforeseen circumstances. If we cancel a course, you will receive a full refund or the option to transfer to an alternative date.

Course conduct

Participants are expected to:

Arrive on time for scheduled sessions
Treat trainers and other participants with respect
Follow safety and facility guidelines
Not record sessions without express permission
Not distribute course materials to third parties

We reserve the right to remove participants who behave disruptively or inappropriately, without refund.

Educational nature of services

Our courses provide educational information and guidance. They are not intended to replace professional advice from qualified specialists, including:

Legal counsel
Financial advisors
Medical professionals
Law enforcement
Licensed security consultants

While we strive to provide accurate and current information, we cannot guarantee that our training will prevent all incidents of fraud, financial loss, or security breaches.

Limitations of liability

Results disclaimer

Individual results from our courses may vary. We do not guarantee specific outcomes or that you will avoid becoming a victim of fraud after attending our training.

No liability for losses

To the fullest extent permitted by law, plateau-puma.com and its trainers shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

Your use or inability to use our services
Information or advice provided during courses
Decisions made based on course content
Incidents occurring after course completion

Maximum liability

Our total liability for any claims arising from your use of our services shall not exceed the amount you paid for the specific course giving rise to the claim.

Intellectual property

All content on this website, including text, graphics, logos, course materials, and software, is the property of plateau-puma.com or its licensors and is protected by copyright and other intellectual property laws.

You may not:

Reproduce, distribute, or publicly display our content without permission
Modify or create derivative works from our materials
Use our content for commercial purposes
Remove copyright or proprietary notices

User conduct

When using our website, you agree not to:

Violate any applicable laws or regulations
Infringe on the rights of others
Transmit harmful code or interfere with website functionality
Attempt to gain unauthorized access to our systems
Collect user information without consent
Impersonate others or provide false information
Use our services for fraudulent purposes

Third-party links

Our website may contain links to third-party websites for your convenience. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of these sites. You access third-party websites at your own risk.

Indemnification

You agree to indemnify and hold harmless plateau-puma.com, its trainers, employees, and partners from any claims, damages, losses, or expenses arising from your violation of these Terms of Use or your use of our services.

Changes to services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice. We may also update course content, pricing, and policies as needed.

Changes to terms

We may revise these Terms of Use periodically. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the revised terms.

Governing law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire agreement

These Terms of Use, together with our Privacy Policy and any course-specific terms provided at booking, constitute the entire agreement between you and plateau-puma.com regarding your use of our services.

Contact information

For questions about these Terms of Use, contact:

plateau-puma.com
42 Stonegate
York YO1 8AS
United Kingdom
Email: [email protected]