Privacy Policy
Last updated: September 1, 2026
Introduction
This privacy policy explains how plateau-puma.com collects, uses, stores, and protects personal information you provide when using our website or services.
Information we collect
Information you provide directly
When you book a course or contact us, we collect:
- Your name
- Email address
- Course selection information
- Any additional information you choose to provide in communications
Information collected automatically
When you visit our website, we may collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address
How we use your information
We use collected information to:
- Process and confirm course bookings
- Send course materials and session details
- Respond to enquiries and provide customer support
- Improve our website and services
- Send updates about new courses or changes to existing programs (only if you have opted in)
- Comply with legal obligations
Legal basis for processing
We process your personal data based on:
- Contract performance: Processing necessary to fulfill course bookings
- Legitimate interests: Improving our services and communicating relevant information
- Consent: When you opt in to marketing communications
- Legal obligation: When required by law
Data retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Course booking information is typically retained for seven years for accounting and legal compliance purposes. Marketing consent records are retained until you withdraw consent.
Data sharing
We do not sell or rent your personal information to third parties. We may share information with:
- Service providers who assist with website hosting, email delivery, or payment processing (under strict confidentiality agreements)
- Legal authorities when required by law or to protect our rights
Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Object to processing of your information
- Request restriction of processing
- Request transfer of your information to another service
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at [email protected]
Security measures
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure server infrastructure
- Encrypted data transmission
- Regular security assessments
- Limited access to personal data by authorized personnel only
Cookies
Our website uses cookies to improve functionality and user experience. For detailed information about our cookie usage, see our Cookies Policy.
Third-party links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.
Changes to this policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Significant changes will be communicated via email to registered users.
Contact information
For questions about this privacy policy or our data practices, contact:
plateau-puma.com
42 Stonegate
York YO1 8AS
United Kingdom
Email: [email protected]
Complaints
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection authority.
ICO website: ico.org.uk